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Oak Ridge Utility Business Office to resume disconnection for nonpayment next month

OAK RIDGE, Tenn. (Aug. 21, 2023) – Beginning in September, Oak Ridge Utility customers with a past-due balance will begin seeing notices for nonpayment on their bills and will be subject to service disconnection.

The Utility Business Office (UBO) temporarily suspended disconnects in late March because the payment website was offline following the malware attack on the City’s network and limited forms of payment could be accepted.

Payments can be made online at, at the Utilities Business Office (UBO) located at 200 S. Tulane Avenue, in the overnight drop box in the UBO parking lot, or by mail at P.O. Box 1, Oak Ridge, TN 37831. To pay by phone, call (833) 268-4341.

If a customer needs assistance with payment, please contact the UBO at (865) 425-3400 to discuss options like a payment plan.

Aid to Distressed Families of Appalachian Counties (ADFAC) provides Oak Ridge residents assistance with utilities, rent, and housing. The ADFAC assistance application can be found at ADFAC can be reached at (865) 483-6028.

As a reminder, property owners have until Aug. 31 to pay their property taxes without interest or penalty. On Sept. 1, interest will begin to accrue on the account. Those who did not receive their property tax statement should call (865) 425-3404 and ask for DeDe, the city’s Tax Specialist, or look up how much they owe online in order to pay on time.

Property tax information can be found online at Payments made with a card, in person or online, will incur a 2.75% fee. The fee for payments made by eCheck will be $1 per $5,000. These fees are assessed to offset the transaction cost incurred by the City.


Monday through Friday

8 a.m. until 5 p.m. 


Municipal Building

200 South Tulane Avenue, Oak Ridge, TN 37830


Utility Business Office

P.O. Box 1

Oak Ridge, TN 37831 

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