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The Utility Business Office (UBO), located in the Municipal Building, is a division of the Electric Department. The hours are Monday through Friday from 8 a.m. until 5 p.m. UBO is responsible for reading all electric and water meters monthly and for billing and collecting monthly utility charges. All service requests for utility connections and meter installations are processed here, along with the administration of a TVA residential heat pump and insulation loan program. 

Utility bills are mailed monthly and may be paid by mail, in person at the address below, or at the drop box located in the front parking lot of the Municipal Building (address below). A bank draft payment or budget billing plan may also be set up.

HOURS OF OPERATION 

Monday through Friday

8 a.m. until 5 p.m. 

LOCATION

Municipal Building

200 South Tulane Avenue, Oak Ridge, TN 37830

MAILING ADDRESS

Utility Business Office

P.O. Box 1

Oak Ridge, TN 37831 

CONTACTS

 

ELECTRIC DEPARTMENT

Questions on billing(865) 425-3400

For info on private security lights: (865) 425-1803 

For info on loans for new heat pumps:   (865) 425-3400

For info on tree trimming near power lines: (865) 425-1803

Electrical outages: (865) 425-1803

Electrical connections/disconnections: (865) 425-3400
 

WATER

Questions on billing: (865) 425-3400

To install a water meter or tap: (865) 425-1875

Water problems during business hours: (865) 425-1875

GAS

Oak Ridge Utility District: (865) 483-1377
 

SEWER

Sewer problems and sewer taps: (865) 425-1875

GARBAGE

Garbage collection information (Waste Connections)  (865) 482-3656

TELEPHONE / CABLE / INTERNET

Establish or change telephone service (AT&T)  (865) 483-2355

Cable TV and Internet (AT&T) (865) 483-2355

Cable TV and Internet (Comcast)1-800-COMCAST

 

TENNESSEE ONE CALL SYSTEM

To locate underground utility lines  (800) 351-1111 

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