The Utility Business Office (UBO), located in the Municipal Building, is a division of the Electric Department. The hours are Monday through Friday from 8 a.m. until 5 p.m. UBO is responsible for reading all electric and water meters monthly and for billing and collecting monthly utility charges. All service requests for utility connections and meter installations are processed here, along with the administration of a TVA residential heat pump and insulation loan program.
​
Utility bills are mailed monthly and may be paid by mail, in person at the address below, or at the drop box located in the front parking lot of the Municipal Building (address below). A bank draft payment or budget billing plan may also be set up.
​
HOURS OF OPERATION
8 a.m. until 5 p.m.
​
LOCATION
200 South Tulane Avenue, Oak Ridge, TN 37830
​
MAILING ADDRESS
Utility Business Office
P.O. Box 1
Oak Ridge, TN 37831
​
CONTACTS
ELECTRIC DEPARTMENT
Questions on billing: (865) 425-3400
For info on private security lights: (865) 425-1803
For info on loans for new heat pumps: (865) 425-3400
For info on tree trimming near power lines: (865) 425-1803
Electrical outages: (865) 425-1803
Electrical connections/disconnections: (865) 425-3400
WATER
Questions on billing: (865) 425-3400
To install a water meter or tap: (865) 425-1875
Water problems during business hours: (865) 425-1875
​
GAS
Oak Ridge Utility District: (865) 483-1377
SEWER
Sewer problems and sewer taps: (865) 425-1875
​
GARBAGE
Garbage collection information (Waste Connections) (865) 482-3656
​
TELEPHONE / CABLE / INTERNET
Establish or change telephone service (AT&T) (865) 483-2355
Cable TV and Internet (AT&T) (865) 483-2355
Cable TV and Internet (Comcast)1-800-COMCAST
TENNESSEE ONE CALL SYSTEM
To locate underground utility lines (800) 351-1111