An important update from the City Manager on coronavirus
(COVID-19)

April 22, 2021

An important update from City Manager Mark Watson, on COVID-19 and its impact on City facilities: “After more than a year of active efforts to suppress COVID-19, I am announcing the effort to open for business. A review of all City departments and services has been conducted and although not at full capability, the following is a summary of various services.”

Departmental services are continuing. City officials strongly urge citizens to conduct their business electronically, over the phone, and by mail whenever possible. City facilities will continue operations as below. For the safety of our employees and social distancing for our customers, visitors may receive a temperature scan and inquiry about their current health. Please call the City Manager’s office or department offices on the City’s website for further information.

Oak Ridge Mayor Warren Gooch continues to issue Emergency Executive Orders that parallel the Governor’s Executive Orders. The City of Oak Ridge continues to support the “Tennessee Pledge” efforts by the state government. Please refer to State of Tennessee websites for updates and guidance on reopening and vaccinations.

Financial transactions can be handled electronically and via mail. If you need to reach a department, call the number listed below for each department or click here for a list of all departments. You can also reach a department by email or social media.

MUNICIPAL BUILDING
  • The City of Oak Ridge Municipal Building is open to the public. It has been redesigned to better serve citizens while protecting City staff with secured, badge-only areas that require a staff member to escort the public.
    • Public access to the Municipal Building are as follows: at the north entrance near the courtroom (labeled Court Public Safety), the Utility Business Office and Community Development permit window, and the entrance near the City Clerk’s office on the south side of the building, which is for handicap-access only. For handicap access, contact the handicap-access helpline at (865) 425-5377 for assistance.
    • At the Court Public Safety entrance, visitors can call a department and/or check in for their scheduled appointments to be escorted to the secured areas of the building.
    • Masks that cover both the mouth and nose are required to enter the building and must be worn at all times while in the building.
FIRE DEPARTMENT
(865) 425-3520
  • All citizen visits and tours to fire stations and headquarters continue to be suspended.
  • Fire administration may be reached via phone at (865) 425-3520.
POLICE DEPARTMENT
(865) 425-3504
  • The main entrance to the police department is closed to the public.
  • To file police reports, citizens should call the police department for guidance at (865) 425-3504.
  • Crime tips can still be reported online.
CITY COURT
(865) 425-3536
  • Oak Ridge City Court has returned to in-person hearings with COVID-19 precautions.
  • Masks or face coverings must be worn at all times in the Court Clerk’s Office and City Court.
  • The City Court Clerk’s office is open for payment from 8 a.m. to 4 p.m., via mail, or via the dropbox outside the City Court entrance labeled “Court Public Safety”. There is a black box on the wall on the right side of the steps to City Court and a sign that states “Afterhours payments for City Court”.
  • Citizens can send money orders or personal checks to: 
City of Oak Ridge - City Courts
P.O. Box 1
Oak Ridge, TN 37831
  • If a payment is past due, only a money order or a cashier’s check is accepted. If you have any questions about what is owed or whether you need to appear in court, please call (865) 425-3536.
LIBRARY
(865) 425-3455
  • A phased reopening of the Oak Ridge Public Library is underway. The first phase, which lasts through May 29, allows patrons to browse the main library and Children’s Room, use public computers, and enjoy the newly renovated library space.
  • Library hours are limited to Monday through Saturday from 10 a.m. to 6 p.m. Curbside pickup continues during phase one. Curbside hours, however, have changed to Monday through Saturday from 2 p.m. to 6 p.m.
  • The Oak Ridge Room is open by appointment and all programming will remain virtual. The auditorium remains closed to the public.
  • Public restrooms are open, but water fountains are not available.
  • Because COVID-19 is still a concern, everyone visiting the library is required to wear a mask that covers both the mouth and nose. Health screening and social distancing measures are in place. If you are not able to wear a mask, please let library staff help you either through our curbside service or over the phone at (865) 425-3455.
  • If COVID cases continue to decline and access to vaccines becomes widespread, the second phase of reopening will begin June 1 and will let patrons do all of the above as well as access the Oak Ridge Room on Tuesday through Saturday.
  • Beginning June 1, library hours will resume a normal summer schedule:
    • Monday through Thursday from 10 a.m. to 8 p.m.
    • Friday and Saturday from 10 a.m. to 6 p.m.
    • The library will not offer curbside service after May 29.
    • For more information on the phased reopening, visit OakRidgeTN.gov. Please keep an eye on our website and Facebook page for updates.
UTILITIES
(865) 425-3400
  • The lobby to the Utilities Business Office (UBO) is open to the public with COVID-19 precautions.
  • Customers are still encouraged to make payments through the online Customer Self Service portal at https://payment.oakridgetn.gov, or by phone 24/7 by calling (833) 268-4341 (6-digit account number required). Customers are also welcome to use the overnight dropbox located in the parking lot at 200 S. Tulane Avenue or payments can be mailed to P.O. Box 1 Oak Ridge, TN 37831.
CENTRAL SERVICES
Public Works: (865) 425-1875
Electric Department: (865) 425-1803.
  • Public Works and Electrical Department services are still ongoing.
  • The Central Services Complex is open to the public by appointment only. Visitors will be buzzed in and escorted to the office they need.
COMMUNITY DEVELOPMENT
Planning & General Information: (865) 425-3531
Permitting & Inspections: (865) 425-3532 or codes@oakridgetn.gov
  • Community Development services are being provided in person, and electronically when staff is not available at the permit desk.
  • During the transition to CityView, the new electronic system for applications and scheduling, there may be temporary periods of limited service. We appreciate your patience during this transition to a more efficient and user-friendly system!
SENIOR CENTER
(865) 425-3999
  • The Senior Center is open Monday through Friday from 9 a.m. to 3 p.m.
  • Per the Centers for Disease Control and Prevention and the Tennessee Commission on Aging & Disability, the following safety protocols are in place:
    • Participants and staff are required to wear face masks and follow social distancing standards while in the building.
    • Upon entry, all participants are asked COVID-19 screening questions.
    • Those who have COVID-19 symptoms are not permitted to participate in programs.
    • Each participant is required to fill out new information and release forms when returning to the building for the first time since its COVID-reopening.
    • Participants are required to call ahead to schedule activities so that room and building capacity limits can be observed.
      • The Recreation Room is available for pool or ping pong in one-hour increments, with a limit of 10 players at any one time.
      • The exercise room is open to schedule 45-minute sessions. Exercise equipment use is limited to one machine per person per session and no more than 3 participants are allowed in the room at a time.
      • The Senior Center is also offering a limited number of spots for one-on-one technology assistance to participants.
        • This includes help using smartphones, laptops, and other devices as well as guidance on the use of social media and conferencing applications (such as Zoom). 
        • The Senior Center has begun offering space for limited programs that can adequately social distance such as guitar practice and wood carving. Other activities will be added as time and space allow. Prescheduling of activities is still required.
        • Participants are asked to bring bottled water, as water fountains are not open at this time.
        • The ETHRA Senior Nutrition Program Home Delivered Meals (“Meals On Wheels”) will continue.
        • The MyRide program is discontinued. Residents may schedule rides for trips within the city with Oak Ridge Transit by calling (865) 482-2785 Monday through Saturday from 8 a.m. to 4:30 p.m.  Residents can schedule rides outside of the city by calling ETHRA transit services at (800) 232-1565.
RECREATION & PARKS
(865) 425-3450

  • City playgrounds are open with COVID-19 precautions in place. Click here to read more.
  • Trails, greenways, and parks including tennis courts, and Blankenship Field and Track remain open for walking and jogging use.
  • The indoor pool is open. The Outdoor Pool will open on Saturday, May 29. Details about hours, updated COVID protocols and more will be released soon.
    • To view the indoor pool schedule for various rental groups and open lap times, visit orrecparks.oakridgetn.gov/indoor-pool/facilities/. Private pool parties and group/club outings are unavailable at this time.
    • COVID-19 protocols are in place and capacity limits will be enforced. Locker rooms are unavailable at this time.
  • The Recreation Center is open from 8 a.m. to 5 p.m. Monday through Friday. The Scarboro Center is open 9 a.m. to 5 p.m. Weekday activities at the Recreation Center and Scarboro will be suspended from June 1 through July 23 while summer camp is in session.
    • Masks are required in all areas (staff and the public). Staff may inquire about COVID-19 symptoms/exposure (per current building postings). Areas are sanitized by staff after each use. Call (865) 425-3450 for specific room limits.
  • The restrooms at Melton Lake Park are open and cleaned by Parks Division staff.
  • Adventures Outdoors is open for the season.
ANIMAL CONTROL
(865) 425-3423
  • Animal Control will continue to respond to animal emergencies.
  • Oak Ridge Animal Shelter is open to the public by appointment only to protect the safety and health of animals, employees, volunteers, and visitors.
  • Animal Control may be reached during normal business hours: Tuesday through Saturday 11 a.m. – 6 p.m. If you have a problem after hours, you can call the Oak Ridge Police Department’s non-emergency number (865) 425-4399.
CENTENNIAL GOLF COURSE
(865) 425-5353
  • Bottled water is available for sale on and off the course.
  • Outdoor and Clubhouse restrooms are open, cleaned, and sanitized daily.
  • Ball washers remain off the course, but flags on the putting green have been replaced.
  • Golf carts can now be shared, however, if a player has concerns about the virus, they may take their own cart for a small fee. Carts are still being sanitized after each round.
  • Golf cups have been placed back to normal play. The driving range and range machine are open.
  • The Soulful Cup is open from 8 a.m. to 7 p.m. through April. Hours will expand in May. Visit www.thesoulfulcup.com for updates and more information.