HomeServe USA Repair Management Corporation has mailed a solicitation for water service line insurance to Oak Ridge homeowners.  Homeowners should be advised of the following:

  • HomeServe is an independent company and the solicitation is not from the City of Oak Ridge.
  • The City of Oak Ridge is not endorsing the coverage.
  • The City of Oak Ridge does not maintain any part of a homeowner’s water lateral, so if the homeowner decides to purchase the coverage for water offered by HomeServe, they will need to make sure the coverage is for the entire water lateral from the house to the City main line.
  • Just like any insurance, the homeowner needs to be sure they know what repairs will be covered and what is not covered.

Questions concerning the coverage should be directed to HomeServe USA Repair Management Corporation at the toll free number provided (1-877-444-7750) on the solicitation.

Other questions or comments can be directed to the City of Oak Ridge, Public Works Department at (865) 425-1875.

Media contact: Candice Brogan at (865) 425-3546 or